Moore Consultancy Privacy Policy

Effective date: 23 July 2026

Moore Consultancy respects your privacy and aims to handle personal information responsibly and transparently.

This Policy explains how we collect, use, disclose and protect information when you visit our website, purchase a membership or use Ask Moore.

1. Information we may collect

We may collect:

  • your name and contact details;

  • business or employment information you provide;

  • account and membership information;

  • transaction records and subscription status;

  • questions, messages, feedback and conversation content submitted to Ask Moore;

  • documents or files you choose to upload;

  • customer-support communications;

  • website usage, device, browser, IP address and cookie information; and

  • records required for security, fraud prevention, accounting or legal compliance.

Payment-card information is processed by our payment provider. Moore Consultancy does not ordinarily receive or store your complete card details.

2. How we collect information

We may collect information:

  • directly from you;

  • when you create an account or purchase a membership;

  • through your use of Ask Moore or our website;

  • through cookies, analytics and security technologies;

  • from Squarespace, Botpress, Stripe or other providers supporting the service; and

  • from publicly available or authorised business sources where appropriate.

3. Why we use information

We may use information to:

  • provide and administer Ask Moore;

  • create and manage memberships;

  • process and record payments;

  • respond to questions and support requests;

  • maintain conversation history where enabled;

  • investigate errors, abuse or security incidents;

  • improve our content and service;

  • communicate important service or account information;

  • send marketing communications where permitted;

  • comply with legal, tax and regulatory obligations; and

  • establish, exercise or defend legal rights.

You may unsubscribe from marketing emails at any time. Essential account and service messages may still be sent.

4. Automated processing

Ask Moore uses automated technology to process questions and generate responses.

Conversations and uploaded content may be processed by technology providers acting on our behalf. Automated responses may be inaccurate or incomplete and should be independently verified where appropriate.

Do not submit confidential, sensitive or third-party personal information unless it is necessary and you have authority to do so.

5. Service providers and disclosure

We may disclose information to trusted providers supporting:

  • website hosting and membership management;

  • automated conversation processing;

  • payment processing;

  • email and customer support;

  • analytics and security;

  • professional advice; and

  • data storage and business administration.

Current providers may include Squarespace, Botpress and Stripe.

We may also disclose information where required by law, to protect our rights or users, in connection with a business transfer, or with your consent.

We do not sell your personal information.

6. Overseas processing

Some service providers may process or store information outside Australia.

The locations used may change according to provider infrastructure and subcontracting arrangements. Where applicable, we take reasonable steps appropriate to the circumstances to assess and manage overseas handling of personal information.

You should review the privacy information published by Squarespace, Botpress and Stripe for further details about their data practices and processing locations.

7. Storage and retention

We retain information only for as long as reasonably needed for the purposes described in this Policy, including service delivery, security, dispute resolution and legal, accounting or tax requirements.

Retention periods may differ depending on the type of information and the systems used.

When information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, subject to legal and technical limitations.

8. Security

We take reasonable administrative and technical measures to protect information against misuse, interference, loss and unauthorised access, modification or disclosure.

No online service is completely secure. You are responsible for protecting your password and limiting confidential information submitted through Ask Moore.

9. Cookies and analytics

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, measure performance and detect misuse.

You may restrict cookies through your browser, although parts of the website or membership service may not function correctly.

10. Access and correction

You may ask to access or correct personal information we hold about you by contacting [PRIVACY EMAIL].

We may need to verify your identity. In limited circumstances, access may be refused where permitted by law, in which case we will explain the reason where reasonably possible.

11. Privacy complaints

If you believe we have mishandled your personal information, contact us at [PRIVACY EMAIL] with details of your concern.

We will acknowledge and investigate the complaint and aim to respond within a reasonable period.

If you remain dissatisfied and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Policy.

13. Changes to this Policy

We may update this Policy when our service, providers or legal obligations change.

The current version will appear on our website with its effective date.

14. Contact

Moore Consultancy